Admins can create custom objects to capture data that doesn't fit into Zendesk's standard objects (tickets, users, and organizations). Extending the Zendesk data model with custom objects enables you to seamlessly integrate your custom data with tickets, triggers, and Explore analytics.
Turning on custom objects
Before you can start creating and using custom objects, you must turn on the feature.
- In Admin Center, click
Objects and rules in the sidebar, then select Custom objects >
Objects. - Click Get started.
Using the Objects page
The Custom objects page in Admin Center is the central location for creating and managing your custom objects. From this page you can view, filter, and search all custom objects, create a new custom object, and edit an existing custom object.
When you click into an object, you can edit the object's standard fields, add and manage the object's custom fields, and define agent access to the object.
To see records associated with an object, you must switch to the Custom objects records page in Support.