Make your move to the Agent Workspace

Join our customers who are seeing significantly faster resolutions to customer requests since moving to our unified Agent Workspace. We've gathered the most helpful resources to map out your steps and provide you with a seamless upgrade.  

Prepare for the upgrade

Get familiar with the Agent Workspace to understand how it works. See for yourself how it can improve agent efficiency and provide great customer experiences.

Watch: Prepare for Agent Workspace Upgrade Take a tour About the Agent Workspace Evaluate your readiness Considerations

Assess impact and train your agents in advance 

Your team must know how moving to the Agent Workspace will impact their day-to-day tasks. Complete the training on the Agent Workspace to ensure you and your teams are familiar with the workspace. 

Watch: Plan for the Agent Workspace upgrade For agents: Upgrade training For admins: Upgrade training Upgrade template kit Upgrade project tracker

Test and start your upgrade

Test the Agent Workspace in Premium Sandbox (available on Enterprise plans), a safe environment to make changes to your Zendesk. Now it's time to roll up your sleeves and make it official.

Watch: Test and upgrade to Agent Workspace Start the upgrade Turn on the workspace Set up the workspace

Conversational experiences with messaging

Connect your messaging channels and deliver rich conversational experiences that are connected across email, web, mobile, and social channels to meet your customers where they are.

About messaging Getting started with messaging Migrate social messaging channels Understanding changes to the Chat dashboard

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