This article is for customers using both Zendesk Chat Phase 3 and Zendesk Chat Phase 4.
For help determining which version you have, see Determining your Zendesk Chat account version.
Zendesk Chat Phase 4
If you are a Chat Phase 4 user, account ownership is managed in the Admin Center.
- In Admin Center, click
Account in the sidebar, then select Billing > Contacts. - In the Account owner tab, use the drop-down to select a new owner. The owner must be a current agent or administrator. The owner must be a current Chat agent or administrator. Also, if you also have a Support account, the new owner must be a current admin on that Support account.
- Click Save.
Zendesk Chat Phase 3
If you set up Chat by creating an account from within Zendesk Support, account ownership is managed in Admin Center. For more information, see Changing the account owner.